Aloha Express Hawaiian BBQ · Visalia, CAPrivacy Policy

This Privacy Policy explains how Aloha Express Hawaiian BBQ ("we," "us," or "our") handles information in connection with our website at alohaexpressvisalia.com (the "Site"), and when you contact us or order from us by phone, email or in person at our restaurant.

We respect your privacy and are committed to protecting any personal information you share with us. Our Site is mainly an online brochure. It has no forms, no accounts, no analytics and no cookies. Information reaches us only when you choose to contact us or place an order, for example by emailing us, calling us or visiting the restaurant.

1. Information we collect

We collect only the information needed to run the restaurant and answer you. It falls into these groups.

Information you give us

When you email us, call us or visit the restaurant, we receive what you choose to tell us. This may include:

• Your name
• Your email address and phone number
• Your order or catering details, such as the date, number of people, items and pickup time
• A delivery address, if you ask us to deliver a catering order
• Anything you write in your email or tell us on the phone

Customer profiles for phone orders

If you place an order by phone, our staff may save your phone number and first name in our point-of-sale system so we can recognize you when you call again and make repeat orders easier. We do not keep other details in that profile. We do not record phone calls.

Payment information

Deposits and payments for catering are taken by phone or in person. When you pay by card over the phone, our staff enters your card details directly into our Clover payment system to process the payment. We do not collect payment information through this Site, and we use the details you give us only to process that payment.

Information collected automatically

Like almost every website, the service that hosts our Site (our web host) may keep standard server logs, such as your IP address, browser type, device type, the pages requested and the date and time. These logs are used to run and secure the Site. We do not combine them with other information to identify you.

What we do not collect

Our Site does not use registration systems, contact forms, analytics tools, advertising or social media trackers, cookies, or browser storage. It does not ask for or collect your precise location. We do not knowingly collect sensitive personal information.

2. Cookies and tracking

Our Site does not set cookies and does not use tracking technologies. Because we do not track you across other websites or services, there is nothing for a "Do Not Track" or Global Privacy Control signal to turn off. All fonts and files that make our pages work are stored on our own site, so loading a page does not send your information to a font or content provider.

3. How we use your information

We use the information you give us only for the reason you gave it. This includes:

• Answering your questions, feedback and customer service requests
• Taking, preparing and delivering orders, including catering and large group orders
• Using your saved phone number and first name to recognize returning callers and make repeat phone orders faster
• Processing deposits and payments
• Meeting legal, tax and accounting requirements
• Protecting our Site, our restaurant and our customers from fraud, abuse or security problems

We will not send you marketing emails, texts or newsletters unless you ask us to.

4. Sharing your information

We do not sell, rent or trade your personal information, and we do not share it with advertisers or outside marketers. Your information is accessed only by restaurant staff who need it to answer you or fill your order. We may share it only in these limited cases:

• With service providers that help us run the restaurant, such as our web host, our point-of-sale system and our card payment processor (Clover), and only as needed for that work
• When the law requires it, for example to answer a subpoena, court order or government request
• To protect the rights, safety or property of our customers, our staff or the restaurant
• If the restaurant is sold or transferred, in which case your information may go to the new owner, who must handle it under this policy
• With your consent

5. Third-party links and services

Our Site has buttons and links that take you to services run by other companies. When you click one, you leave our Site. We do not operate these services, and we do not control or take responsibility for their content, privacy policies or data collection. We encourage you to read their policies.

• Directions and reviews: our "Directions" and "Leave a Google Review" links open Google Maps and Google. Google may collect your location if you allow it.
• Online ordering and delivery: our order links open DoorDash, Grubhub and Uber Eats. Those companies handle your order, payment, delivery address and account data.
• Reviews: we link to our Yelp page.
• Social media: our Instagram and TikTok links open those apps or websites.

Phone and email links on our Site open the phone or email app on your own device. If you email us, your message travels through your email provider and ours, which have their own privacy practices.

6. Customer reviews shown on our Site

Our Site shows short quotes from public reviews that customers posted on Google and Yelp, with the reviewer name or initial as it appears there. If you would like a quote removed from our Site, contact us and we will take it down. We cannot remove reviews posted on Google or Yelp, which are controlled by those companies.

7. How long we keep information

• Emails: as long as needed to answer your question or handle your request. You can ask us at any time to delete your email correspondence.
• Customer profiles: until you ask us to delete them, or until we no longer need them to serve repeat orders.
• Catering and payment records: as long as the law requires for tax and accounting purposes.
• Web server logs: for the period set by our web host, typically a short time.

8. Your choices and privacy rights

You can ask us to tell you what personal information we hold about you, correct it, or delete it. You can also ask us not to sell or share your information; we do not sell or share it.

If you live in California, you may have additional rights under California law, including the right to know what personal information we collect, use and disclose, the right to delete and correct it, the right to opt out of its sale or sharing, and the right not to be treated differently for using these rights. We do not disclose personal information to third parties for their own direct marketing.

To make a request, contact us using the details below. We may need to confirm your identity before acting, for example by matching the phone number or email address on your order. You may use an authorized agent. We will respond within the time the law allows, generally within 45 days.

9. Children

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

10. Security

We take reasonable steps to protect the information we receive. No method of sending or storing information is completely secure, and email in particular is not a secure way to send information. Please do not email payment card numbers or other sensitive information.

11. Where we operate

Aloha Express Hawaiian BBQ is a restaurant in Visalia, California, in the United States, and we operate only in the United States. Information you give us is handled in the United States.

12. Changes to this policy

If we change how we handle information, for example by adding a contact form, analytics, online ordering or email marketing to this Site, we will update this policy and the date at the top before the change takes effect.

13. Contact us

If you have questions or concerns about this Privacy Policy, or you want us to delete your information, please contact us:

Aloha Express Hawaiian BBQ
Mailing address: 4119 S Mooney Blvd, Visalia, CA 93277
Phone: (559) 624-1188
Email: alohaexpressca@gmail.com